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Instruction on the right of withdrawal for consumers regarding the delivery of digital content that is not delivered on a physical data carrier (e.g. e-book, software download)
Right of withdrawal
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract was concluded. In order to exercise your right of withdrawal, you must send us ([insert: name/company, address of the addressee of the withdrawal, telephone number, e-mail address and, if available, the fax number. You can also use the shortcode for this, and enter the address in settings DE deposit.]) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
Sample withdrawal form
(If you want to revoke the contract, please fill out this form and send it back.)
– To [Insert: name/company, address of the revocation addressee, e-mail address and, if available, the fax number.]:
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
(*) Delete where not applicable.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.
The right of revocation expires prematurely if we have only started to execute the contract after you have given your express consent and at the same time have confirmed that you are aware that you will lose your right of revocation when we begin to fulfill the contract. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.